frequently asked questions

We do accept credit and debit cards through our online portal, mobile application, or mobile card reader. Also, you can pay by bank transfers and cash

If you need to cancel, please let us know at least 1 day in advance. Cancellations received the same day of the service will be charged full price

Yes, all our walkers/sitters are insured and covered for Public Liability, Professional Indemnity, Loss/Theft of Keys, Per animal Care Custody & Control of Animals, and Custodial Responsibility.

Yes, all our walkers/sitter have been trained in how to identify and assist in pet accidents and first aid; breathing and respiratory problems, including choking; dog CPR; drowning; shock; broken bones; dressings and bandages; illnesses; poisoning; bites; stings and much more

Yes, we know how hard it is to leave your new family member all alone. Poshtails provides daily visits to help you take care of your puppy while you are at work or away

Once your puppy has been fully vaccinated, we can start taking them outside for walks and also for socialising with other dogs

All walks are on-lead, unless you specifically request otherwise. Any off-lead walks are provided exclusively at the owner’s risk. And they are done exclusively in fully-fenced parks

We offer group and solo walks. For group walks, we don’t walk more than four dogs at a time, and groups are carefully selected by size, age, and sex so that your dog can have the best experience possible

Yes, your pet will be constantly supervised at all times during the walk or sit. We provide a safe and friendly environment for your dog enjoyment 

Your dog will travel in style in our vans, which have fitted cages, non-slip and very comfortable mats, air vent for those hot days, and water at all times.

No, it is our policy not to accept any aggressive dogs for safety purposes

Yes, we are more than happy to administer pills or any topical medication, with your written consent and instructions first

We work Monday to Friday from 9:00am to 5:00pm. Weekends and nights on previously arranged times

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